Privacy Policy

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

• Company (referred to as either “the Company”, “We”, “Us” or “Our”) refers to Triton Forklifts (Pty) Ltd, Registration Number 2015/06144/07, situated at Unit 23, Pomona Junction, Constantia Street, Kempton Park, 1619, Gauteng, South Africa.
• POPIA refers to the Protection of Personal Information Act 4 of 2013 of the Republic of South Africa.
• Personal Data / Personal Information means any information relating to an identifiable, living natural person, and where applicable, an identifiable, existing juristic person, as defined in POPIA.
• Service / Website refers to the Triton Forklifts web platform accessible from https://www.tritonforklifts.co.za and related domains.
• Service Provider means any natural or legal person who processes personal data on behalf of the Company (operators, logistics partners, finance houses, telematics providers).
• Usage Data refers to data collected automatically through the Service infrastructure (e.g. page visits, IP addresses, device telemetry).
• You means the individual accessing or using the Service, or the company / juristic entity on behalf of which such individual is accessing the Service.

The Company processes personal data strictly for lawful and legitimate purposes:

• To prepare, quote, and execute forklift sales, rental, and full maintenance lease contracts.
• To dispatch on-site field service technicians and schedule 24/7 breakdown assistance.
• To evaluate creditworthiness and process finance applications via authorized financial credit lines.
• To communicate service reminders, load-testing certifications, and warranty maintenance notices.
• To comply with South African occupational safety, statutory accounting, and tax obligations.
• To detect, prevent, and remediate technical faults, security anomalies, or fraudulent transactions.

We do not sell, rent, or trade your personal information. We may share information solely in the following controlled circumstances:

• With Financial Institutions & Credit Providers: Where you request leasing or fleet financing, required information is shared with authorized credit bureaus and banking partners with access to up to 13 registered credit lines.
• With Approved Subcontractors & Logistics Partners: For machine delivery, crane truck transport, tyre press services, and specialized hydraulic engineering.
• For Legal & Statutory Compliance: Where required by South African law, court subpoena, or authorized regulatory and revenue authorities (SARS, SAPS, Labour Inspectorate).
• Business Reorganization: In the event of a merger, acquisition, or sale of company assets, subject to confidentiality and POPIA compliance.

We retain personal data only for as long as necessary to fulfill the purposes set out in this Privacy Policy, or as required by South African law (such as the Companies Act and Tax Administration Act, which typically mandate a 5-year retention period for commercial and financial records).

Where cloud infrastructure or service providers process data outside the Republic of South Africa, we ensure compliance with Section 72 of POPIA — verifying that the recipient territory provides an adequate level of data protection or that binding agreements are in place.

The security of your personal information is paramount. Triton Forklifts (Pty) Ltd implements comprehensive administrative, technical, and physical safeguards designed to prevent unauthorized access, accidental loss, destruction, alteration, or disclosure of data.

All electronic communications are encrypted in transit via SSL/TLS protocols. Access to client files and contract documents is strictly restricted to authorized staff on a need-to-know basis.

Under the Protection of Personal Information Act, data subjects hold the right to:

• Request confirmation of whether we hold personal information about you.
• Request access to the record or a description of the personal information held.
• Request the correction, destruction, or deletion of inaccurate, irrelevant, or unlawful personal data.
• Object to the processing of personal information on reasonable grounds relating to your situation.
• Lodge a complaint with the South African Information Regulator (complaints.IR@justice.gov.za).

If you have any questions, requests, or concerns regarding this Privacy Policy or the manner in which Triton Forklifts (Pty) Ltd handles your personal data, please contact our designated Information Officer: